Hesco Complaint

There is a simple procedure for submitting your complaint. By following it, you can file a complaint against any electricity issue within minutes.

Here, we will tell you how you can register your HESCO complaint step-by-step:

• First of all, go to the official website of HESCO: hesco.gov.pk.
• After that, move your cursor over the “Media Center” tab.
• Under customer service, you will see a short menu. Click on “Register Your Complaints”.
• This step will take you to the complaint registration form.

Once you have opened the complaint registration form, follow these steps:

• First and foremost, enter the 14-digit reference number of your HESCO Bill in the top-left field.
• Then, enter your mobile number without any spaces or dashes (-).
• After that, enter your name in the required field.
• Then, enter the nearest landmark or place to your residence.
• Next, select the nature of your complaint from the dropdown list. The list shows options like line complaints, non-line complaints, and requests.
• After selecting your complaint type, write the details about your issue.
• You can attach any related document or image using the “Choose File” option if necessary.
• Lastly, click on “Register Complaint” to submit your issue. HESCO will receive your complaint immediately.

Hesco Complaint FAQs

When will the snapped supply be restored?

To get information about power restoration, contact your nearest HESCO sub-division office. If you find the line busy, you can call the HESCO helpline at 111-000-118 or 118.

What if we haven’t received our HESCO bill?

Hesco bills are available online, and you can download your latest bill by entering your reference number. However, if you are not receiving the physical bill copy for a long time, please visit your local sub-divisional office.

Why is the line of the complaint office always busy?

It is not always busy, but when electricity supply is disrupted in a wide area, the lines can become busy because many customers are trying to reach the office at the same time. You can also contact the HESCO Headquarter helpline at 111-000-118 or 118.

If the bill’s reading is incorrect, who should we contact?

In that case, contact the customer services department at your local division office or HESCO Headquarter for rectification.

What if we receive arrears on our HESCO bill?

If arrears appear on your HESCO Bill despite having paid all previous bills, you can get it corrected by presenting the bank receipts of your previous paid bills at your local division office.

What to do when there are frequent electricity shutdowns in the area?

Most electricity shutdowns occur due to overloading of the distribution system. To understand the issue, visit your divisional office. The officials will explain the reason behind the shutdowns and provide information about the remedy.

When materials are stolen from lines, why does HESCO take a long time to restore supplies?

Stealing materials from HESCO lines is a criminal offense. In addition to a departmental inquiry, a First Information Report (FIR) must be registered at the local police station. Once the FIR and complaint processes are complete, the stolen materials are replaced. If any customer is found responsible for safeguarding HESCO property and failed to do so, replacement costs may apply.